Problem Discovery: 5WH Technique
The 5WH Technique defines a problem clearly after collecting insights from observations, interviews, and other analyses and helps you gain a deeper, more complete understanding of the problem by examining it from multiple angles.
- Intensely focus on the problem by systematically applying the 5W1H framework (Who, What, When, Where, Why, How).
- Develop diverse perspectives and creative ideas with your team to reach clear solutions.
- Clarify stakeholders' roles and responsibilities to make the solution process more coordinated.
- Identify time, place, and motivation elements to transform your strategies into concrete actions.
- Regularly review the template for the continuous refinement of your problem-solving approach.
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Toolkits
- Stakeholder Mapping
- Market Analysis
- Environmental Analysis
- Observation
- Exploratory Interviews
- Empathy Map
- Jobs To Be Done Canvas
- Persona Analysis
- Problem Discovery: Fishbone Diagram
- Problem Discovery: 5WH Technique
- Idea Generation: Six Thinking Hats
- Idea Generation: SCAMPER
- Idea Evaluation: Impact-Effort Technique
- Value Proposition Mapping: Buyer-Utility Map
- Business Model Design: Lean Canvas
- Customer Forces Canvas
- Prototyping: Concept Poster
- Validation Interviews
- Requirement Analysis
- MVP Test Plan
- Lessons Learned